Frequently Asked Questions about ordering products from me
Payment and shipping questions:
General Questions about my site and store:
Didn't find the answer to your question:
I can't get the shopping cart to hold more than 1 item, what's wrong?
You must enable cookies for the shopping cart to work properly. Click here for more information about enabling cookies.
Do you have a minimum order size?
Yes. There is a minimum order size of $8.00.
What payment types do you accept?
I accept VISA, MasterCard, Discover, American Express and debit cards. All credit and debit card orders are processed using a secure online service called PayPal. PayPal is the world's largest online payment service. You do not have to pay any user fee to send payment. If you have a PayPal account balance, you may also transfer funds to pay for your purchase or send an E-Check via PayPal (where funds are withdrawn from your linked checking account). I also accept cashier checks and money orders and cash. I cannot accept Personal Checks.
Can I call in my credit card number to you?
No, I'm sorry. All credit card orders are processed using a secure online service called PayPal. PayPal is the world's largest online payment service. You do not have to pay any user fee to send payment. I have no facilities to accept credit card payments over the phone. NEVER EMAIL YOUR CREDIT CARD INFORMATION TO ANYONE, email is not secure.
Can I order by mail and not use the shopping cart?
Yes, you can. Although I prefer that you use the shopping cart on the site if possible, you can manually fill out an order form and mail your order and payment to me. Payment must be in the form of a Money order or Cashier's Check - no personal checks and no credit cards by mail (credit cards are processed online only). Click here to bring up the manual order form that you can print out and fill in by hand.
I'm in the USA, what am I going to pay for shipping?
Normal SHIPPING within the USA IS 100% FREE on this store (with a minimum order of $8)! If you want your seeds sent priority mail or with insurance, there is an additional fee to cover the priority mail charge, HOWEVER, if you order over $50.00 in seeds, USA PRIORITY MAIL Shipping is FREE. All live plants are automatically shipped USPS PRIORITY MAIL, this also is FREE - no additional charge!
What is "normal" shipping / How will you ship my items?
Normal SHIPPING for seeds orders is First Class mail, HOWEVER, if you order over $50.00 in seeds, the shipping is upgraded, free of charge, to PRIORITY MAIL. This will be done automatically, you need not do anything or pay any extra for this. All live plants are automatically shipped USPS PRIORITY MAIL.
I don't live in the USA, what am I going to pay for shipping?
International customers will have a nominal shipping charge of $12.00 added to their order to cover additional shipping costs. Orders $150.00 and under are mailed via Airmail Letter Post; orders over $150.00 are mailed Global Priority Mail, if available in your area. If you would like your order mailed via a different method (ie: Global Express Mail), email me for the cost of that.
Are there any other fees other than the listed price?
No! I have no hidden transaction or handling fees. For shipments going to Florida, I must, by law, collect Florida Sales Tax. There are shipping fees on orders going OUTSIDE the USA (see above).
What is your mailing address?
Onalee's Seeds, LLC
PO BOX 8552
Madeira Beach, FL 33738
What will I get with my order?
All seeds come with full germination and growing instructions. All plants come with planting and care instructions. Some products, like gourd seeds, come with very detailed growing and drying instructions. Most of the seeds include a color photo of a seedling for identification purposes (have you ever 'weeded out" your seedlings before?). You will NOT get an envelope full of seeds with hand-written labels that are barely legible (or perhaps no label at all?). You won't have to guess about how to plant seeds purchased from me!
How will my order be packaged?
All seeds are packed in bubble wrap, or a bubble mailer, to protect them from being crushed in mailing. I pack plants with utmost care to avoid breaking and assure survival during shipping. If you ever have a problem with the condition your package arrives, please email me.
I want to give these seeds as a gift, can you ship them to a third party?
Certainly! That is NO PROBLEM! Simply input that person's name and address in the "Shipping Address" during checkout. If you'd like, I'll include a note with the seeds showing them as a gift from you. There is a field for you to fill out during checkout with the note you want included. On gift shipments, I will not show the price of the items on the packing slip.
How do I know you are a reputable and reliable company to order from?
Customer satisfaction is of highest priority to me. I believe this can be clearly seen from my 100% Positive Feedback on Ebay as well as the comments that customers have left on theGarden Watchdog. I strive for 100% satisfaction and will go the extra mile to make sure you have a pleasant shopping experience AND are completely happy with your purchases.
Where do you get your seeds?
99% of the seeds I sell are harvested from plants grown in my own yard. I start the plants from seed, so I KNOW what it takes to germinate them from seed. I also germination test the seeds I harvest to assure germination rates in normal ranges for each species. If a particular species has low germination rates, I let you know that in the item description. So, were does the other 1% come from? Usually from wildflowers near my home OR from my gardening friend's and neighbor's yards. Again, I germination test all my seeds regardless of their origin.
Is it safe and secure to order from your online store?
Yes, when you provide me with any personal information - your name, address, e-mail or credit card number - it is done on a secure server. I use PayPal for all our credit card transactions. PayPal automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Your information will reside on a server that is heavily guarded both physically and electronically.
How do I know if I was successful in submitting my order?
After you complete your order, and the order is successfully submitted, you should see a "Thank You" screen. If you pay with PayPal, you will receive an e-mail confirmation of your order and an email from my store showing that payment has been received. IF YOU DON'T GET AN EMAIL FROM MY STORE INDICATING THAT PAYMENT HAS BEEN RECEIVED and you feel that you have correctly submitted payment, please contact me directly so I can check on the status of the payment.
If you are paying with a money order, you will see a page showing your order number, my mailing address and the total amount of your order. You may want to print this page out for reference. Please make sure to include your order number with your payment. If you are ever in doubt, please contact me.
I want to mail my payment to you, how will I know when you receive it?
Make sure that you include your email address on your order or with your payment and I will email you when I receive your payment.
When will my order be shipped?
For seed orders, I usually mail these out within 1 mailing day of receipt of payment. For plant orders, these are mailed on MONDAYS and TUESDAYS only (to avoid plants sitting in a truck or warehouse over the weekend). In either case, I will email you and let you know the date your order is shipped, so you will know when to expect delivery.
How long will it take my order to arrive?
I mail all orders out usually within 1 business day after payment - sometimes the same day! Orders placed on Sunday or a postal holiday are not shipped until Monday or the next business day in the event of a postal holiday. Normally, your order will arrive in about 7-10 business days for First Class and 2-3 days for Priority Mail. Arrival time for orders placed outside the USA will vary but generally arrive in 2-3 weeks. Please allow a reasonable time for orders to reach you. If you feel your order has been unduly delayed, please contact me.
Do you ship to customers outside the USA?
Yes, unless otherwise noted in the item description, we do ship internationally (see additional shipping charges above for fees related to shipping outside the USA). While we have shipped to many destinations worldwide, we may not be aware of the regulations that pertain to the importation of seeds to your country. Such regulations, if any, may vary by location and may change without our knowledge. If you are uncertain regarding import regulations to your destination, we urge to check with your local agricultural authority before placing an order. For our friends in Australia, you can search the AQIS Site to find out if the seeds you are interested in are permitted to be imported, here's the link: AQIS Import Conditions. Our refund policy does not apply to orders that may be confiscated and destroyed by an importing authority. We do not ship plants internationally - only seeds.
I live in Australia - What can I import and what is prohibited?
For our friends in Australia, you can search this site: AQIS Import Conditions to find out if the seeds you are interested in are permitted to be imported. Search for seeds from the United States and 'Seeds for Sowing'
Do you use my personal information for anything other than completing my order?
I do not share or forward information about you to other sites nor do I give access to marketing sites to gather information about you while you shop at our site. Under no circumstances do I release any email addresses to other companies or organizations. As a customer, you may receive email from us from time to time to tell you about some of our specials, but these are purely optional and you can opt out from any future messages at anytime.
If seeds are left in a mailbox will freezing temperatures harm the seed?
As long as the seed (and package) was not wet, the seed could withstand freezing temperatures for several days with no effect. Most seed would have to be moist in order to be harmed by low temperatures. PLANTS, on the other hand, can be harmed by very cold AND very hot conditions. If you are ordering plants, I suggest having them delivered to a destination where they can be accepted by someone and kept in a climate controlled environment until you can get them unpacked and planted.
Do you have a catalog?
Because of the amount of my time producing a printed catalog would require, I do not have a paper catalog at this time. I prefer to focus on this online outlet and providing high quality products and exceptional customer service. You may print out any pages from the online store to share with friends that don't have computer capabilities.
I'm buying for resale, can I use your pictures in my advertising?
Simply, NO. All my pictures are original photographs taken by me and are my copyrighted property. I am happy to SELL unlimited rights to my pictures at reasonable prices for such purposes, however. Contact me for more information about purchasing photographs for your own use.
Do you sell bulk or wholesale prices?
Yes, we do provide larger packets at discounted prices for many of our seed varieties. You can view our current bulk seed offers at our online store. You can find BULK offerings in the same categories with the 'regular" packs, or search for "bulk" in the catalog search to see all the BULK offerings.
How do I leave feedback for you on the Garden Watchdog?
Simply click here, log into "Dave's Garden" (if you don't have a login yet, it's simple to set one up and IT'S FREE - with lots of FREE BENEFITS, I HIGHLY recommend it!) SCROLL ALL THE WAY TOT THE BOTTOM OF THE PAGE and click on 'Leave your own comments for this company'.
I didn't find the answer to my question here, now what?
Email me! I'm always happy to answer any questions. I usually check my email a few times daily and you should have a response within 12-24 hours.
My mailing address is:
Onalee's Seeds, LLC
PO BOX 8552
Madeira Beach, FL 33738
|My Email Address is: